TRANSPARENCY
HOW PRE-ORDER WORKS
PHASE 1
PRE-ORDER WINDOW
2 WEEKS
Secure your pair before production begins. Pre-orders close after this window.
PHASE 2
PRODUCTION
2–4 WEEKS
Each pair is produced after orders are finalized. Built with precision, no mass inventory.
PHASE 3
SHIPPING
2 WEEKS
Orders are shipped directly once production is complete.
FINAL SALE POLICY
ALL SALES ARE FINAL
Because each PIVOT drop is produced based on confirmed orders, all sales are final once your order is placed.
We do not offer refunds, cancellations, or returns for change of mind, incorrect sizing, or delayed production timelines.
Please review the product details, sizing, and fulfillment timeline carefully before ordering. If your item arrives damaged or incorrect, contact us so we can make it right.
No guesswork. No surprises. Just a clear process.